If cable wasn’t insulting us badly enough with constantly rising prices and infuriating customer service, a few of them have decided to double down and just flat out call their customer inappropriate names. A woman in Orange County, California received this letter after she called to complain about service problems:
She responded with this email to Time Warner:
“I am a current Time Warner Cable customer, and I just received a letter today addressed to ‘Cunt’ Martinez (my last name),” she wrote. “It is a letter stating I requested to disconnect my service, which I never did. I have escalated the issue to Time Warner Cable’s Corporate customer service … I used their ‘live chat’ feature online and called in and spoke to a representative regarding an issue with my cable box. I was not upset even when they could not resolve my issue and had to send a technician out. I have no idea why a TWC employee would do this and risk losing their job. It shows what type of companies TWC and Comcast are by the people they hire to represent them.”
To try and smooth things over, the company offered her three years of free cable services.
It’s not just Time Warner that’s expressing their true feelings to customers. Recently Comcast has been under fire for customer communication sending out letters like this:
As well as this lovely bill that went out last month to a customer in Spokane, Washington:
Maybe the reason we’re always stuck on hold for so long is because the customer service reps are very busy changing our names to something derogatory, so just be patient. Netflix never looked so appealing.