This is certainly not how you want to celebrate a new year.

A couple decided to go to New York for the holidays and ended up in the middle of a complete nightmare when their hotel turned out to be infested with bed bugs. According to the video’s uploader they got a room at the Astor on the Park in Manhattan and ended up having to change rooms three different times because the heat was broken, the power outlets didn’t work, and the mattresses were covered in bed bugs.

That’s not a Yelp review any company wants to see coming.