Consumer Judo: How To Complain--And Win!

September, 1980

Your new shirt has no button-holes? You got bumped from the 9:07 to Dubuque? Your expensive mail-order steaks arrived unfrozen? Don't let the system kick sand in your face. You can duke it out with even the biggest corporations--all you need is basic consumer judo.The Complaint SimpleSuppose that on your new suit's maiden voyage, a trouser pocket rips under the weight of two dimes and a half stick of spearmint. You should act on the problem as soon as possible, because delay costs you credibilit...

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