Finding The Right Agent

January, 1981

Response to my recent columns (September and October, 1980) about travel agents who did not necessarily provide travelers with flawless service was as swift as it was predictable. I expected emotional reaction to my findings, so the letter that began "Welcome to the club of irresponsible news-media reporting" (from a Northglenn, Colorado, agency president) was no great shocker. Less expected (and surely more welcome) was the note from the travel-agency owner in West Bloomfield, Michiga...