Books
April, 1970
Robert Townsend, chief executive of Avis Rent A Car during its try-harder days, has written a very funny manual--Up the Organization (Knopf)--with the serious purpose of dismantling the senseless hierarchies and useless institutions that characterize American business. Unfortunately, his reforms would cause mass unemployment: "Fire the whole personnel department. Records can be kept in the payroll section of the accounting department and your one-girl people department (she answers her own...
